Frequently asked questions

There is no sign-up and nothing to set up first. Tell us what you need and we will send you a quotation, usually within 3 hours during working hours.

Email info@theprintguys.com.sg or call +65 8819 9646 with the product, quantity, size, material and the date you need it by. Once you approve the quotation we confirm your order and keep you updated by email or WhatsApp.

You may request a custom quote by contacting us at info@theprintguys.com.sg or +65 8819 9646, and we will respond to your inquiry within the next 24 to 48 hours.

If we have not started production yet, contact us at +65 8819 9646 or info@theprintguys.com.sg and we will update your details before the job goes ahead.

If an invoice has already been issued we are not able to amend that invoice, but tell us anyway and we will note the correct details for your delivery and for future orders.

You can request corporate pricing by contacting us at info@theprintguys.com.sg or +65 8819 9646.

Yes, we provide delivery, but additional charges will apply, ranging from $20 to $300 depending on the products, quantity, and the required delivery date.

Alternatively, you can arrange for your own courier to pick up your items. Give your courier your order number and this collection address: 9008 Tampines Street 93 #01-67, Tampines Industrial Park A, Singapore 528843

Opening hours: Monday to Friday 9am to 6pm, Saturday 9am to 1pm, Sunday and Public Holidays closed.

The arrival timing varies based on the chosen delivery option.

Note that for all delivery orders, the delivery period begins after the item is completed.

Please contact us at +65 8819 9646 for an estimated arrival time.

If you have selected self-collection for your order and would like to change it to delivery, delivery charges will apply.

Please contact us at +65 8819 9646 and make the payment for the charges.

We can only dispatch your order for delivery once it has been completed. Please contact us at +65 8819 9646 for further assistance.

Yes, we can schedule or reschedule the delivery if the item has not been collected by the courier. If you need further assistance with the delivery schedule, contact us at +65 8819 9646.

Yes, you can contact us at +65 8819 9646 or info@theprintguys.com.sg for further assistance.

However, if the delivery is already scheduled and in transit to you, you will not be able to cancel the order delivery.

The delivery charges are determined based on the products, quantity and the required timeline in your order. The charges vary from $20 to $300.

Check your email or WhatsApp for any order status notifications from us, or contact our customer service team at info@theprintguys.com.sg or +65 8819 9646 for assistance.

We will send a WhatsApp or email confirmation once the order is completed and ready for collection.

Self-collection at: 9008 Tampines Street 93 #01-67, Tampines Industrial Park A, Singapore 528843

We will send a WhatsApp or email confirmation once your order is completed and ready for collection.

If you require items from your order to be delivered to separate locations or addresses, please contact us at +65 8819 9646 for further assistance. Additional charges will apply for this arrangement.

You can opt to self-collect or arrange your own courier to collect your order. Alternatively, contact us at +65 8819 9646 if you would like us to schedule another delivery. Additional charges will apply.

Yes. You can hire our design services. Contact us at +65 8819 9646 or email us at info@theprintguys.com.sg.

It will take 3 to 5 working days.

To make the printing process smooth, please ensure your files meet the following requirements.

File size: below 500mb. Minimum resolution: at least 150dpi. Artwork colour: CMYK. File types:.jpg,.pdf,.ai,.psd,.tiff,.zip,.png.

If you encounter any issues or need further assistance, please contact us at +65 8819 9646 or info@theprintguys.com.sg.

We strongly recommend uploading your artwork in.pdf format. However, we also accept.jpg,.ai,.eps,.psd,.tif,.zip and.png.

If your artwork is in a Microsoft Office file format, please convert it to.pdf so our team can open and print the files.

Once you have placed your order, your artwork file will be checked by a graphic specialist to ensure the dimensions and resolution are suitable for printing.

If there are any issues with your artwork, we will contact you via WhatsApp or email. If you do not hear from us, your artwork file is good for printing.

For any artwork amendments, please contact us at +65 8819 9646 for further assistance. Additional charges may apply for major changes.

We are unable to print precise Pantone colours due to machine constraints. Please provide your specifications in CMYK colour values. Your print files must be in CMYK rather than Pantone.

If the file size is too big, resize your artwork to below 300MB.

If the resolution is too low, ensure your artwork is at least 150 dpi.

If the file type is wrong, ensure your file is.jpg,.pdf,.ai,.eps,.psd,.tiff,.tif,.zip or.png.

If you continue to face issues, please contact us at +65 8819 9646 or info@theprintguys.com.sg.

If the size exceeds the maximum, try swapping the width and height values to fit within the minimum and maximum dimensions of the selected product.

If you need a custom order, send your request to us at +65 8819 9646 or info@theprintguys.com.sg.

Yes, you need to provide bleed on your artwork. If you need assistance with this, please contact us at +65 8819 9646 or info@theprintguys.com.sg.

If you upload a low-resolution file and agree to proceed with the print, we are not able to convert it to high resolution. It is important to ensure your file is in the correct resolution before uploading.

We accept PayNow, bank transfer, and credit or debit card.

For PayNow and bank transfer details, please refer to your tax invoice or contact us at +65 8819 9646.

If you have overpaid, we will process a refund to your bank account and you will receive an email confirming the refund.

If you have underpaid, you will need to make a top-up payment for the outstanding amount. Our customer service team will advise you on the payment process.

For further assistance, please contact us at +65 8819 9646.

Refunds are typically processed within 7 to 10 business days, but the time taken can vary depending on your bank or payment method. You will receive an email notification once the refund has been processed.

If you have any concerns about the status of your refund, please contact us at +65 8819 9646.

To receive a replacement, we must be notified within 24 hours of delivery of any defects. Customers are responsible for returning 100% of the defective order at their expense within 5 days of receipt.

We will re-run the order with the original turnaround time and ship it out via the same paid shipping method. Delivery charges are non-refundable.

All sales are final and no refunds are allowed.

Yes, we provide installation services for orders. Please contact us at +65 8819 9646 or info@theprintguys.com.sg for further assistance and charges.

Yes. We offer graphic design, event support, installation services and more. If you have specific needs or require further information, please contact us at +65 8819 9646 or info@theprintguys.com.sg.