Yes, you will need an account to place an order and receive notifications about your order status. We will inform you when your order is successfully placed or if there are any issues. 

To create an account, click the “Register” button at the top right-hand corner of our website or click this link HERE. 

If you need assistance, please contact us at [email protected].

You may request for a custom quote by contacting us at [email protected] or +65 88199646, and we will respond to your inquiry within the next 24 to 48 hours.

If you haven’t placed an order yet:

Please click on this link to update your billing or shipping address with the correct name and address.

If you have already placed an order and made payment:

Unfortunately, we are unable to make any amendments to the invoice copy. However, we would be more than happy to note down any required amendments.

Don’t panic. First, ensure you are using the correct email and password to log in to our website. If you’ve forgotten your password, go to “Register/Login” and click on “Lost Your Password?” to reset it.

If you are still unable to access your account, please contact us at +65 8819 9646 or [email protected] for further assistance.

You can request for a corporate pricing by contacting us at [email protected] or +65 8819 9646

Yes, we provide delivery, but additional charges will apply, ranging from $20 to $300 depending on the products, quantity, and the required delivery date.

You can view the delivery charges for your order on the cart/checkout page after selecting your items.

Alternatively, you can arrange for your own courier to pick up your items.

Please provide the following information to your courier: 

1. Your Order Number
2. Location:

9008 Tampines Street 93 #01-67 

Tampines Industrial Park A

Singapore 528843

Opening Hours:

Monday to Friday: 9am to 6pm

Saturday: 9am to 1pm

Sunday & Public Holidays: Closed

The arrival timing varies based on the chosen delivery option.

However, note that for all delivery orders, the delivery period will be after the item is completed.

Please contact us at +65 8819 9646 for an estimated arrival time.

If you have selected self-collection for your order and would like to change it to be delivered, there will be delivery charges.

Please contact us at +65 8819 9646 and make the payment for the charges.

Unfortunately, we can only dispatch your order for delivery once it has been completed. Please contact us at +65 8819 9646 for further assistance.

Yes, we can schedule or reschedule the delivery if the item has not been collected by the courier. If you need further assistance on the delivery schedule, you can contact us at +65 8819 9646

Yes, you can contact us at +65 8819 9646 or [email protected]  for further assistance.

However, if the delivery is already scheduled and in transit to you, you will not be able to cancel the order delivery.

The delivery charges are determined based on the products, quantity and the required timeline in your order. The charges vary from $20 to $300.

You can view the delivery charges for your order on the cart/checkout page.

To find the status of your order, you can:

1. Check your email or WhatsApp for any order status notifications from us.
2. Log in to your account on our website and navigate to your order status in your order dashboard (under the individual order) by clicking on the “View” button.
3. Contact our customer service team at [email protected] or +65 8819 9646 for assistance.

We will send a WhatsApp or email confirmation once the order is completed and ready for collection.

Self-Collection at :

9008 Tampines Street 93 #01-67 

Tampines Industrial Park A

Singapore 528843

Opening Hours:

Monday to Friday: 9am to 6pm

Saturday: 9am to 1pm

Sunday & Public Holidays: Closed

If you require items from your order to be delivered to separate locations or addresses, please contact us at +65 8819 9646 for further assistance. Additional charges will apply for this arrangement.

You can opt to self-collect or arrange your courier to collect your order. Alternatively, you can contact us at +65 8819 9646 if you would like us to schedule another delivery, additional charges will apply.

You can hire our design services, you can contact us at +65 8819 9646 or email us at [email protected]

It will take 3 – 5 working days.

For ease in the printing process, please ensure your files meet the following requirements before uploading them to our website.

File Requirement:

If you encounter any issues or need further assistance, please contact us at +65 8819 9646 or [email protected].

We strongly recommend uploading your artwork in .pdf format when sending it for printing online. However, we also accept the following file formats: .jpg, .ai, .eps, .psd, .tif, .zip, .png.

If your artwork is in a Microsoft Office file format, please convert it to .pdf before uploading so our team can open and print the files.

Once you have placed your order, your artwork file will be checked by a graphic specialist to ensure the dimensions and resolutions are suitable for printing.

If there are any issues with your artwork, we will contact you via WhatsApp or email.

If you do not hear from us, your artwork file is good for printing.

For any artwork amendments, please contact us at +65 8819 9646 for further assistance. Additional charges may apply for major changes.

Unfortunately, we are unable to print precise Pantone colors due to machine constraints. Instead, please provide your specifications in CMYK color values. Your print files must be in CMYK colors rather than Pantone colors.

If you encounter difficulties uploading your file, here are some possible solutions:

File Size Too Big:
Resize your artwork(s) to below 300MB to facilitate uploading.

Low Resolution:
Ensure that your artwork has a resolution of at least 150 dpi to meet the upload requirements.

Wrong File Type:
Ensure that your file formats are in .jpg, .pdf, .ai, .eps, .psd, .tiff, .tif, .zip, or .png.

If you continue to face issues with uploading, please contact us at +65 8819 9646 or [email protected] for assistance.

If you are unable to enter the size you want, please consider the following solutions:

Exceed Max Size:
Try swapping the dimensions between the fields to fit within the minimum and maximum dimension values (e.g., swap width and height values) of the selected product.

Custom Order:

If you are unable to place an order and need a custom order, please send your order request to us at +65 8819 9646 or [email protected].

Yes, you need to provide bleed to your artwork. If you need assistance with this, please contact us at +65 8819 9646 or [email protected].

If you upload a low-resolution file for printing and agree to proceed with the print, we will not be able to assist in converting it to high-resolution. It’s important to ensure your file is in the correct resolution before uploading. 

For further assistance, you can contact us.

We accept the following payment modes:

• PayNow

UEN : 202402214C
(indicate Tax Invoice Number in the reference box)

• Bank Transfer

Bank : UOB
Account No: 7173001375
Swift Code : UOVBSGSG
Bank Code : 7375

• Credit / Debit Card

Our online payment system ensures that you pay the exact amount for your order, and there should be no discrepancies unless there are differences between the order made and the artwork file uploaded.

If you have overpaid:

We will process a refund to your bank account, and you will receive an email confirming the refund.

If you have underpaid:

You will need to make a top-up payment for the outstanding amount. Our friendly customer service personnel will advise you on the payment process.

For further assistance, please contact us at +65 8819 9646.

The time it takes for a refund to be processed and reflected in your account can vary depending on your bank or payment method. Typically, refunds are processed within 7 – 10 business days, but it may take longer in some cases. You will receive an email notification once the refund has been processed. 

If you have any concerns about the status of your refund, please feel free to contact us at +65 8819 9646 for assistance.

To receive a replacement, we must be notified within 24 hours of delivery of any defects. Customers are responsible for returning 100% of the defective order at their expense within 5 days of receipt. We will re-run the order with the original turnaround time and ship them out via the same paid shipping method. Delivery charges are non-refundable.

All sales are final, and no refunds are allowed.

Yes, we provide installation services for orders. Please contact us at +65 8819 9646 or [email protected] for further assistance and charges.

Yes, we offer a range of services beyond printing. These include graphic design, event support, installation services and more. If you have specific needs or require further information, please feel free to contact us at +65 8819 9646 or [email protected].